Luxair staff celebrated yesterday evening and the system passed 1 Million unanswered emails.
Staff were overjoyed at the lack of people they had to reply to, by simply ignoring them.
“It’s so great,” said one employee in the customer service department. “Even if it’s really urgent, we just don’t bother answering at all. We assume the customers will then try to take the phone route, but then we don’t even answer those either. And if we finally do, we make it sound confusing like they somehow got through to a back office by mistake. It’s so much fun.”
The celebrations were also being felt in the internal departments.
“We know that there are people trying to get answers who are actually part of our company and network. We know they are trying to help us and need answers from us urgently, but we just ignore them too!”
Luxair is hoping to break the record next year and is currently on course to hit 5 million unanswered emails and double the ignored phonecalls.
Benelux News emailed the press office for an official statement, but we are yet to receive a reply.
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